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FAQ

  • What do I do if I never received my order?
    If something goes wrong and your order doesn't make it to you, you can either get a free replacement sent directly to you, or get a full refund within 60 days of purchase. Simply let us know how we can make it right by emailing us at meonthetree.co@gmail.com!
  • When will I receive my order?
    You should expect your products to get to you within 2 weeks of your order being placed. We hand-make each ornament to order and ship all orders using USPS standard shipping out of Fleming Island, Florida. If you need something faster, let us know by contacting us at meonthetree.co@gmail.com and we can ship to you with your preferred method at your cost.
  • Can I return an order?
    We hope you love your purchase, but if you made a purchase that is not what you expected you can exchange it or get a full refund within 60 days of purchase. Simply let us know how we can make it right by emailing us at meonthetree.co@gmail.com. Ship your original purchase to 1474 Winston Lane, Fleming Island, FL 32003. We will exchange it or refund your money, whichever you prefer. Thanks for shopping with Me on the Tree!
  • Can I make changes to an order I already placed?
    If you need to make a change to your order like adding products, changing hair style or color, or switching your color preferences for example, just let us know by emailing us within 48 hours of placing your order at meonthetree.co@gmail.com! We will be happy to make your order right by accommodating the changes you need made.
  • Where/how are your products made?
    All of our hand-painted wood ornaments are made right here in the USA! Our business is located in Fleming Island, Florida, and we make each ornament to order so each is uniquely crafted just for you.
  • I would like to place a large order (10 or more items). Are there any special discounts or options for me?
    Me on the Tree custom ornaments make great gifts for your entire organization! If you are interested in ordering 10 or more items, we have bulk order discounts available for you! We are also able to provide bulk orders for fundraising purposes for your organization. If you are interested in more information about these offers, please email us at meonthetree.co@gmail.com to learn more.
  • I don't see my organization in your collection. How can I order an ornament customized for my organization?
    Our goal is to provide uniquely customized ornaments for whichever team, band, or other organization you are a part of. If you don't see yourself represented on our website, try the custom ornament sections found within some of our collections! These ornaments allow for more personalized options like shirt style and pants color. If you would like an even more personalized experience, you can email us at meonthetree.co@gmail.com with pictures of your uniform or outfit of choice so we can capture the look you're going for!
  • Can I expect my ornament to look just like the pictured products?
    Our ornaments are customized just for you, meaning we will paint them to your specifications. If you would like to order an ornament with the same skin tone, hair color, etc. as the one pictured, you will find the description of the product under "Product Info" on the product page. Because each ornament is hand painted, you can expect slight variations in things like eye distance or sleeve length, for example. These variations can be seen from product to product on our website.
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